Refund Policy

1. Overview

At Church's Chicken, customer satisfaction is our top priority. We are committed to providing high-quality food and exceptional service. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your dining experience meets your expectations.

2. Refund Eligibility

To be eligible for a refund, your request must meet the following conditions:

Timeframe Requirements

• Dine-in orders: Report issues within 30 minutes of receiving your food
• Takeout orders: Report issues within 24 hours of purchase
• Delivery orders: Report issues within 2 hours of delivery
• Catering orders: Report issues within 4 hours of pickup/delivery

Product Condition

• Food must be substantially unconsumed (less than 25% consumed)
• Original packaging must be retained for inspection
• Items must be returned in the condition they were received
• Temperature-sensitive items must be properly stored

Proof of Purchase

• Original receipt or order confirmation required
• Digital receipts from mobile orders accepted
• Credit/debit card statement may be used as backup proof
• Order number from online purchases required

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Gift cards and promotional certificates
• Digital downloads or mobile app purchases
• Items consumed beyond our policy limits
• Custom orders that were prepared to specific requests
• Discounted or promotional items marked "final sale"
• Third-party delivery fees and service charges
• Alcohol purchases (where applicable by law)
• Items damaged due to customer mishandling

4. Refund Process

Follow these steps to request a refund:

5. Refund Methods and Timeframes

Original Payment Method

Refunds are processed to your original payment method whenever possible:

• Cash payments: Immediate cash refund at location
• Credit cards: 3-5 business days to appear on statement
• Debit cards: 1-3 business days processing time
• Mobile payments: 1-3 business days (Apple Pay, Google Pay, etc.)
• Gift cards: Refund issued as store credit or new gift card

Alternative Refund Methods

If original payment method is unavailable:

• Store credit valid for 12 months
• Corporate check (for amounts over $50, processed in 7-10 business days)
• Prepaid refund card (issued immediately)

6. Exchanges vs. Refunds

Exchange Policy

We offer exchanges as an alternative to refunds in many situations:

• Immediate replacement of incorrect orders at no charge
• Size upgrades available with price difference payment
• Menu substitutions of equal or lesser value
• Fresh preparation of items that don't meet quality standards

When Exchanges Are Preferred

• Incorrect orders due to kitchen or ordering errors
• Food temperature issues (too cold/not fresh)
• Missing items from your order
• Quality issues that can be resolved with fresh preparation

7. Damaged or Defective Items Policy

Special consideration is given to damaged or defective items:

Immediate Resolution

• Full refund or replacement for spoiled food
• No consumption requirement for clearly defective items
• Extended timeframe for reporting (up to 48 hours)
• Photo documentation accepted for delivery orders

Safety Concerns

• Immediate full refund for any food safety issues
• Incident report filed for quality assurance
• Additional compensation may be offered
• Health department notification if required

8. Contact Information for Refund Requests